| Frequently Asked
Questions |
How long does it take to ship my order?
Accessory items are usually in stock and ship in a day or two
(Mon-Sat). Backpacks and tents are built when you order them, lately
there has been a waiting list. See the notice at the top of the page
for the wait time. Feel free to ask before you order if you need something quickly
and I will get it out sooner if possible.
How much is shipping? Can you ship to my country?
Shipping is just $3.95 in the U.S.,
International orders range from $9.95 and up. Larger orders are sent
via USPS Priority mail or Express mail. For $35 Express mail is more secure, has
tracking (first class has none) and it includes some insurance.
All orders are sent USPS. I can ship to anywhere that
www.usps.com will send packages,
which is pretty much everywhere in the world.
Where are you located?
I am currently located in Palm Bay FL, 32909. I am originally from
near Rochester NY.
Do you accept returns on custom built backpacks and other items?
Yes. You can return any item in new or lightly used condition for up
to 30 days after you receive the item for a full refund, minus the shipping
fee. I will also do free repairs, or replace any defective product
for up to a year. If it has been more than a year, I can probably
still do repairs for free depending on the situation. Just ask!
If there is something that you don't like, or if you have an idea on
how to improve an item, please let me know!
How much weight can I carry in your backpacks?
Frameless packs are comfortable with weights under 20 lbs (9 kg).
You can probably get away with weights a bit heavier than that on
occasion, but if you plan to carry over 20 lbs on a regular basis
you will be better off with a pack with a frame. A base
weight (all gear without food or water) of 8 lbs (3.8 kg) or less is a good
target for a frameless pack.
Our new external frame Exo backpack can handle heavier loads of up
to 30 lbs (13.5 kg).
How long do ZPacks backpacks last?
The Cuben Fiber Blast backpacks can last for a full 2500+ mile
thru-hike with some care. In 2007 I carried a Blast 30 backpack for my
entire 2,663 mile / 5 month Pacific Crest trail thru-hike, but it
was very worn out by the end. In 2009 I did another 5 month
thru-hiked the Continental Divide Trail once again with a Blast 30
backpack.
Duct tape sticks well to Cuben Fiber, in theory you could keep one
going for a long time with a little tape.
The new Exo backpacks are made from stronger hybrid Cuben Fiber
material and they should have an easier time holding up for a full
thru-hike and longer.
Are ZPacks backpacks waterproof?
They are very water resistant, but should not be considered 100%
waterproof due to the seams and inevitable wear and tear. They will do fine in light rain or a brief shower, but
in an all day downpour consider adding a
Pack Cover, a liner bag, or a poncho.
How long have you been doing this?
I have been building my own gear since the late 90's. I opened
ZPacks.com in 2005.
Can you build me X?
Maybe, feel free to ask. I often do modifications, and other items that are not listed. You can add
extra charges to your cart from the Payments
tab.
Other questions can be sent to the email address below-
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Shipping is just $3.95 in the U.S., $9.95 Internationally and up.
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